Visitor Engagement Assistant - Mull Aquarium
Job description
The Mull Aquarium is
part of Tobermory Harbour Association, a not-for-profit community enterprise
company, limited by guarantee, with a remit to manage Tobermory Bay on behalf
of the community.
The principal
responsibilities of the post holder are to provide support to the Mull Aquarium
Manager. This will include assisting with the till/shop, Touch pool sessions,
animal husbandry and tank maintenance, welcoming visitors and helping them with
information about the aquarium and the harbour facilities. You will also be
involved in assisting the Manager with the events programme.
Whilst there is no
need to have any scientific qualifications, an interest in marine life would be
beneficial. There will also be a requirement to contribute to the promotion and
advertising of the aquarium whether through events or social media. You would
also have a wider involvement in the Harbour facilities and opportunities may
arise to be included in some aspects of Harbour operations.
You will be actively
engaged in customer care and will be expected to interact with the public in a
courteous and helpful manner.
You will report
directly to the Mull Aquarium Manager and also the HR Director both of whom
will provide support and guidance to ensure that the Mull Aquarium meets the
quality of service standards set by the Directors. In-house training will be
provided, giving you an opportunity to learn about the marine environment,
customer care and retail experience. When opportunities arise external training
will be given.
Person specification
Enthusiastic people
person. Numeracy skills essential. Interest in marine environment beneficial
Additional information
Hours worked will be
according to shift schedules, agreed in advance the Mull Aquarium Manager. This
will potentially include working weekends.
PVG/disclosure requirements
Not Required
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