Front of House Sales and Administration Vacancy
Ventura Wildlife
Park
Location: Ware,
Hertfordshire, UK.
Vacancy: Front of
House Sales and Administration Vacancy
We are looking to
hire an enthusiastic, reliable and motivated individual to join our team in a
customer-facing role which will incorporate a variety of administrative tasks.
You will report to and assist the Park Director whilst maintaining impeccable customer
service standards.
THE SUCCESSFUL APPLICANT WILL:
- Be enthusiastic,
motivated and reliable.
- Have
excellent organisation and time management skills.
- Have experience of
dealing with customers of all ages and abilities.
- Have a smart
appearance and welcoming, professional demeanour, as you will be the face of
our organisation, greeting guests as they enter the Park.
- Have an excellent
telephone manner and knowledge of Microsoft office, including Word, Excel
and PowerPoint.
- Have excellent
communication, written and numerical skills.
- Have experience
working within the leisure and tourism industry (preferred but not essential).
The ideal candidate
should be confident working independently following an initial training period
and will be expected to familiarise themselves with our products and services
to increase sales. This will include sales of admission tickets, annual memberships,
animal sponsorships, experiences and encounters, educational and group visits,
as well as souvenirs within our Tiki Traders Gift Shop.
THE ROLE INVOLVES:
- General sale of
admission tickets.
- Cash handling and
end-of-day cashing up procedures.
- Monitoring and
responding to email and telephone enquiries for all areas of the Ventura
Wildlife organisation.
- Utilising the
electronic diary system to deal with bookings for all events and experiences
whilst ensuring the keeping team are aware of what is happening each day.
- Operating Tiki
Traders Gift Shop on a daily basis, including stock replenishment and ordering.
- Maintaining a
clean, tidy and well-stocked office.
- Placing orders on
behalf of the Park Director and Keeping Team.
- Dealing with
customer enquiries and feedback professionally and efficiently.
- Keeping the
Welcome Centre, Gift Shop and the Education & Events Centre clean and tidy.
This is a full-time
position, working 5 days a week including some weekends and Bank Holidays, as
these are our busiest times. Salary will be dependent on experience ranging
from £14,000-£16000 per year.
To be considered for
this role, please send a CV to ashley@venturawildlifepark.co.uk
Peter Dickinson
Independent International Zoo Consultant        |
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