Head of Operations
Are you ready to
take your career to new heights?
About the
Opportunity
A fantastic
opportunity has arisen for a highly motivated, dynamic and ambitious Head of
Operations to lead the operational team at SEA LIFE Sydney Aquarium (SLSA).
Everyone knows SLSA is an iconic attraction in Sydney, but it’s become even
more special with the recently added $5 million Day and Night on the Reef
interactive experience.
Reporting to the
General Manager, this role is responsible for all aspects of SEA LIFE Sydney
Aquarium’s day to day operational performance – from the delivery of amazing
and memorable experiences to each and every guest that walks through the doors
to achievement of outstanding commercial results. The Head of Operations will
be a key player in elevating SEA LIFE Sydney Aquarium’s status within aquaria
worldwide, ensuring impeccable standards, commercial excellence and the highest
quality of health, safety and security.
The Head of
Operations role acts as the champion of guest service delivery above all else,
and is responsible for setting and driving a culture of ‘guest-first’. They
will be able to demonstrate both experience and passion in managing a diverse
team, ensuring safety remains fully embedded in the culture of the business and
driving commercial results through admissions, retail, food and beverage, and
all high yield experiences. As a leader of people, the success of the Head of
Operations will come from delivering a highly motivated and engaged team.
About You
• Most importantly,
you will have a passion for the underwater world! You will care about
protecting our oceans and their creatures, and will thrive on the ability to
deliver amazing discoveries and memorable experiences to each and every guest!
• You will have
strong leadership and/or management experience, which should have been gained
in a complex, multi-functional guest facing and commercial business.
• You are likely to
be a current Head of Operations or an Operations Manager within a visitor
attraction. You will possess strong
people skills, excellent commercial and financial acumen; and you will have
delivered tangible KPI improvements.
• You will be an
adept critical thinker and problem solver, with the ability to work under
pressure and to deadlines.
• Your standards
will be second to none, and you will have a strong aptitude for performance and
change management.
• You will be a
(calculated) risk taker, exploring options cons
To Apply and learn
more please click HERE
Peter Dickinson
Independent International Zoo Consultant        |
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