Wednesday, June 17, 2009

Manager Customer Service - Wellington Zoo

Manager Customer Service

Wellington Zoo is a magical place of learning and fun, leaving visitors with a sense of wonder and respect for nature, and a belief in the need for a sustainable co-existence between wildlife and people.

The role of Manager Customer Service is a great opportunity for someone who wants to lead a team of customer care professionals and help us achieve our dream of being the best little Zoo in the world!

Are you:

  • An experienced Customer Service professional?
  • Passionate about providing excellent customer care?
  • An excellent communicator?
  • Capable of providing expert advice to the Zoo’s Leadership Team?
  • Able to manage and mentor a team?
  • Passionate about the environment and keen to make a contribution to conservation?

Then we would like to hear from you!

In this role you will take the lead on ensuring all Zoo visitors and customers are welcomed to the Zoo and given excellent levels of service. You will lead the team responsible for selling all manner of commercial products at the Zoo – including tickets, gifts, Encounters, Sleepovers and Functions. You will be great at making systems work, ensuring guests are greeted warmly and you will play an active role in contributing to the Zoo’s strategic goal to be financially sustainable! Working alongside the Manager Marketing & Communications and Manager Fundraising, the Manager Customer Service will be responsible for the outward ‘face’ of the Zoo. Candidates must have at least three years Customer Service experience and proven leadership skills. Experience of working in a not-for-profit environment would be a bonus.

To apply, please email your covering letter, CV and completed application form to or post it to Manager Customer Service vacancy, c/- Sally Gough, Wellington Zoo Trust, 200 Daniell Street, Newtown, Wellington 6021.

Please download the application form and position description here.

Applications must be received by 12noon Friday 3 July 2009. Shortlisted applicants will be asked to undergo a police check.

For more information please e-mail:

Please visit Zoo News Digest at:

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