Sunday, April 1, 2018

Visitor Experience and Site Support Manager

Visitor Experience and Site Support Manager

Woburn Safari Park is home to some of the world’s most magnificent and endangered animals. The park consists of a Foot Safari, Road Safari, Retail, Catering, VIP Experiences and Woburn Go Ape and is enjoyed by over 500,000 visitors per year looking for a fun day out.  It is also home to The Safari Lodge, a unique events venue.

We have created a brand new role of Visitor Experience & Site Support Manager to develop, lead and manage the delivery of an outstanding visitor journey that will enhance the reputation of Woburn Safari Park as a leader in its field. 

We are looking for a proactive and outgoing senior manager, who can improve the parks operations and service levels to ensure that our visitors have the best possible experience.

Using your excellent organisation and communication skills; you will line manage the admissions team and be the primary management contact for visitors throughout their time with us and beyond, responding to queries and supporting team members across departments, bringing excellent service to the fore.

You will be able to demonstrate significant experience within in a face to face communications role that is customer service centric.  Proven people management experience, excellent interpersonal and influencing skills and the ability to bring visitor comments to a successful resolution are essential. You may also hold a recognised customer service qualification or a SIA certificate. You may also have relevant experience obtained from a wider background.

To learn more or apply please click HERE

Peter Dickinson
Independent International Zoo Consultant

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