Zoo Operations Manager
We are Chessington
World of Adventures Resort and we are part of the magical Merlin
Entertainments, we have an exciting new opportunity to get your teeth into!
Zoo Operations Manager
Guests visit
Chessington World of Adventures for Britain’s wildest day out and the animals
they encounter all add to the excitement and discovery. From Amur Tigers (In
our BIAZA award winning enclosure!) to Asian Short Clawed Otters, Western
Lowland Gorillas to California Sea Lions, our zoo and SEA LIFE Centre boast a
huge array of wildlife. Every section is designed to make sure our Adventurers
get up even closer and more personal with the cheeky, the mischievous and the
exotic all whilst learning about our amazing natural world! In this key
management role, you’ll be the person making sure our guests have the best zoo
experience, by encouraging visitation, increasing learning and dwell time plus
using our guest feedback to continually develop and improve the zoo experience.
This role is also responsible for managing the SEALIFE centre, the Education
programme and all guest facing zoo activity such as delivering VIP animal
experiences, talks and walkthrough enclosures. Reporting to the Operations Director
and working alongside the Zoo Collections Manager this position will be
essential in ensuring the zoo scores highly in our Key Performance Indicators
(KPI’s), safe & efficient delivery of the Zoo operation and leading a team
to success. Everything this role delivers will be creating memorable
experiences for all our guests!
We are looking for the following skills and
experience;
- Strong understanding of guest experience planning and delivery, how to engage guests with educational messages in an adventurous way and making sure guest feedback leads decision making
- Passionate people leader with drive and enthusiasm for focus, development and staff engagement
- Innovative approach to zoo delivery, driving standards of zoo talks, walkthrough attractions (such as Lorikeet Lagoon, Amazu monkey walkthrough and Children’s Zoo) and interpretation
- Passionate about managing the SEALIFE centre through its people by delivering beautiful displays, engaging interpretation and fun, informative talks and interactions
- Some Health & Safety knowledge relevant in a visitor attraction such as risk assessing, fire safety, managing stress in the workplace etc
- Experience/understanding of managing a department budget, forecasting and readjusting as required
- Experience/understanding of managing an Education programme. Making sure the programme is kept relevant to the curriculum, innovative and fun as well as delivering the commercial schools targets
- Organised and flexible with the business needs
- Able to stay focused and communicative to large teams and the wider Resort in areas such as meetings, project planning, daily duty management
- Actively evolve with change and business requirements and keep up to date within your field
This role is full
time, permanent, averaging 40 hours per week and will include weekends and bank
holidays.
Alongside a
competitive annual salary of c.£30,000 plus 33 days holiday (including bank
holidays) you can look forward to enjoying a great benefits package including,
a Group Personal Pension Plan, Merlin Magic pass to enjoy free entry to other
attractions, opportunities for onsite accommodation (to be discussed at
interview based on availability), Employee Assistance Programme, Life
Assurance, 25% discount in our retail shops and restaurants, 40% discount
online off Lego, and much more!
Closing date for applications is: 10th Feb 2020
To submit an application please visit- https://merlin.csod.com/ux/ats/careersite/4/home/requisition/5751?c=merlin
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