Visitor Services Supervisor – Deep Sea World
Salary - £14,000 per annum
About Deep Sea World
Deep Sea World is looking to recruit for a Visitor Services Supervisor to join its team for the 2015 season.
Deep Sea World is a popular aquarium located in the village of North Queensferry, in Fife, Scotland. It is host to a collection of large sand tiger sharks, also known as ragged toothed sharks or grey nurse sharks, and various other species of shark.
About the Role
Reporting to the Curator & Visitor Services Manager, you will play a key part in the leadership of this attraction. You will be leading an established team to provide the very best in guest service. Leading from the front, this highly visible role will involve working with colleagues across the attraction to set the standard to deliver and maintain the highest quality guest journey possible. This role needs a strong people manager to ensure the team are motivated and pro-active in dealing with any guest enquiries and feedback. There will also be an opportunity to deliver memorable experiences for our key events such as Easter, Summer, Halloween and Christmas
You are genuinely a people person and enjoy the company of others. You have a positive attitude and able to sustain a contagious enthusiasm. You have great listening skills and able to find out what our customers enjoy. A previous supervisory role in the leisure and tourism industry is desirable; the successful candidate should also have the ability to develop themselves and their team within this role.
You will have excellent communication and organisational skills, excel in all areas of customer service, enjoy challenging situations and able to create a positive and innovative working atmosphere.
You will ideally have experience of working to budgets, and preparing rota’s across multi sites.
The job involves working variable hours to include weekends, bank holidays, evenings and school holiday periods.
About Aspro Parks
Deep Sea World is part of Aspro Parks, a Spanish multinational company with its headquarters based in Madrid. Aspro owns and operates over 65 leisure attractions across Europe, 10 of which are located in the UK.
If interested, please send your CV & covering letter to: Janeen Pickup, Aspro UK Group HR Manager, c/o Blue Planet Aquarium, Cheshire Oaks, Cheshire, CH65 9LF. Or email us at: firstname.lastname@example.org . Your application letter should highlight why you would be able to fulfil this key role within the organisation and clearly demonstrate how you meet our requirements.
We are committed to Equal Opportunities.
Closing Date: 12th April 2015 Interview Dates: 20th/21st April 2015
We do recognize the time and effort it takes to apply for a position, but as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion.
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