Wednesday, March 16, 2016

Head of Operations

Head of Operations
Full Time (working 45 hours over 5 days a week including one weekend day and a requirement to work bank holidays)
Salary:  circa £32,000 per annum

Tropical Wings Zoo is a small but forward-thinking and dynamic organisation with an emphasis on interaction and education. 
You will have responsibility for driving income and effectively managing costs across the zoo to ensure a focus on profit from commercial activities. This role is accountable for achieving the income and profit budgets for a number of key revenue streams across commercial operations for the zoo including admission income, donations, catering, retail, experiences.  Whilst maintaining a clear focus on a sustainable commercial offer, you’ll also possess vision, energy and creativity to deliver a first class experience to our increasing audiences that ensures visitor satisfaction and long term loyalty.

Main Duties and Responsibilities:
-Responsibility for 5 direct reports, approximately 25 permanent retail, admissions, zoo keeping and catering staff as well as a large intake of seasonal staff.
-Effective and efficient implementation of the annual commercial business plan for the Zoo.
-Ownership of the commercial visitor journey for the Zoo and implementation of commercial growth and development plans and the achievement of measurable success metrics
-Strong collaboration with all areas of the Zoo to ensure the success of the business.
-Responsibility for all Health and Safety within the Zoo.

Person Specification:
-Strong operational management of commercial business activities within tourism or leisure and retail sectors.
-Strong commercial literacy and use of management information reporting and business case creation
-An inspirational leader and a confident professional manner and well developed interpersonal skills.
-Ability to work well in cross-functional teams and at a senior level as representative of commercial function.
-Accomplished business acumen and be able to discuss commercial performance verbally.
-Positive and professional attitude with ability to tailor communications appropriate to different audiences.
-This is a broad role which requires strong time management and prioritisation skills in order to be effective.
-Standards and quality driven management style
-Results orientated and motivated to achieve measurable results
-Sound knowledge of Hygiene, Health and Safety
-Motivated by a passion for quality and great service delivery
-Interpersonal, administrative and organisational skills
-A 'Can-do', enthusiastic attitude
-Financial and commercial acumen
-Computer literate
-Ability to deal with both internal and external customers

To apply:
Send CV and covering letter by email to
Closing date: This vacancy will close as soon as sufficient applications have been received, therefore you should submit your application as soon as possible.  Due to the expected number of applications we will only be contacting those shortlisted for interview.

Applications in writing please to:

Erica Jones

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