Zoological
Education Support Manager
We are
looking for exceptional educators to join our team in the role
of Zoological Education Support Manager you will ensure a smooth and
efficient operations in Zoological - Education department; thus directly
impacting guests’ experiences and Theme Park’s operations.
The
Education Support Manager facilitates in providing resources to the Education
Department related to the areas of education and conservation, guest tours and
programs, interactives and graphics, curriculum development of onsite and outreach
programs in order to continue to achieve goals that fulfill the SeaWorld Abu
Dhabi mission. Develops a strong environmental message to highlight all of the
work being done by the park. Manages labor and expense budgets. Develops a high
caliber of motivated ambassadors.
Your job
scope includes
- Plans the schedules and tasks
assignments of Education Specialists and Associates; monitors their
activities and performance.
- Ensures the completion of
required trainings of the team; monitors professional development and
competencies.
- Works together with the
Education Manager in assigning education programs; includes developing
excellent, transformational zoological programming, ensures offerings are
relevant and compelling to today’s audiences in content and delivery.
- Collaborates with Sales,
Marketing and other sections of Zoological department to promote and sell
Education and Zoological programs.
- Facilitates on the
interpretation of animals to guests in park, includes development of
messaging, presentations, interpretative graphics and other methods to
increase guest awareness and interest in animals.
- Facilitates in park revenue
experiences, includes streamlining operations, providing incredible guest
service and innovating new experiences based on customer demand.
- Establishes and implements
development/motivational plans of the team to improve their capabilities
and expertise.
- Responsible for high-volume
guest interaction, including resolution of issues that may arise.
- Fosters a culture of human and
animal safety; ensures compliance with existing safety policies while
encouraging the review and renewal, or provision of new policies and
practices so that colleague’s work in a safe manner with the appropriate
protective equipment.
- Contributes to formulating and administering
policies as needed.
- Facilitates in delivering
high-quality guest experience programs
- Works in varying shifts/hours
based on business need, to include opening, mid-, and closing shifts;
weekends, and holidays
- Performs other duties as
assigned.
To learn
more and/or apply please click HERE
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