Saturday, July 22, 2017

Ventura Wildlife Administration Assistant

Ventura Wildlife Administration Assistant

Location: This position will be based at Ventura Wildlife's Zoological Gardens in Great Amwell, Hertfordshire.

Closing Date: Until sufficient applicants have been received.
Contract: Part time/Flexible (additional hours may be required during the busy season)

We are looking for a responsible Administrative Assistant to perform a variety of administrative and office activities. They will ensure the efficient day-to-day operation of the office, and support the work of management and other staff. The individual will need to be efficient and comfortable being a member of a team.  They will be resourceful and organized. Assuring a steady completion of workload in a timely manner is key to success in this position.

Main Duties:
-        General sale of admission tickets,
-        Day to day operation of Zoo Welcome Centre, including the reconciliation of, and accounting for, all monies received by the Zoo’s day-to-day trading activities,
-        Dealing with day to day email and phone enquiries for all areas of Ventura Wildlife,
-        Dealing with bookings for animal experiences, group visits, educational visits, zoo memberships, animal encounters, etc...
-        Monitoring social media channels for Ventura Wildlife,
-        Assistance in setting up zoo gift shop and operating it on a daily basis,
-        Dealing with customer complaints and feedback,
-        Keeping Zoo Welcome Centre and Explorers Lodge (Education and Events Centre) clean and tidy on a daily basis.

Applicant Requirements:

We are looking for a successful applicant with the following attributes and skills:
-        An active interest in animals, wildlife and conservation,
-        An individual who can work to the highest standards both independently and as part of a small team,
-        Experience of dealing with customers of all ages and abilities,
-        Excellent customer service skills,
-        Confident when interacting with the public,
-        Previous experience of an administration position is required for this role.
-        Knowledge of Microsoft office especially; Word, Excel and PowerPoint,
-        Knowledge of working within the tourism and leisure industry (preferred but not essential),
-        Experience of social media including Facebook, Twitter and other social media platforms,

-        High levels of flexibility are required in order to respond to daily problems across a wide range of areas (staff absence, change or cancellation of events, equipment failure, visitor queries and other situations),
-        The applicant must have a flexible approach to working as working days may vary,
-        They must be willing to work flexible hours at times to accommodate special events and activities.

Working Conditions:
-        Occasional early and late working will be required to accommodate deadlines or special events,
-        Weekend working may be required,
-        Working bank holidays and other holiday time is a regular feature of the job,
-        We operate a non-smoking working environment.

Email -

Peter Dickinson
Independent International Zoo Consultant

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